Refund Policy

At Gloria, we strive to provide high-quality products and services to our customers. This Refund and Return Policy outlines the conditions under which refunds or returns may be requested for products purchased through our online store.

1. General Policy

Customers may request a refund or return for products purchased within 14 days of receipt, provided the items are unused and in their original packaging. We reserve the right to deny any return that does not comply with our policy. Specific conditions apply to floral arrangements, which may vary according to their nature.

2. Eligible Items & Conditions

To qualify for a return, items must be in their original condition, unopened, and accompanied by proof of purchase. For items that are perishable, such as fresh flowers, returns may only be accepted in cases where the product is damaged upon delivery. Photographic evidence may be required.

3. Non-Refundable Items

Certain items are non-refundable, including but not limited to, custom floral arrangements, digital goods, and gift cards. Please note that sale items or items marked as final sale cannot be returned.

4. How to Request a Refund

To request a refund, please contact our customer support team via email with your order number and details regarding the item you wish to return. Our team will provide you with instructions and further information on how to proceed with your request.

5. Processing Time

Refunds will be processed within 5-10 business days after we receive your returned item. You will be notified via email once your return has been received and your refund has been approved. Please allow additional time for the funds to reflect in your account.

6. Exchanges & Replacements

In the case of defective or damaged items, we are happy to arrange for a replacement or exchange. Please contact us within 48 hours of delivery to report any issues, and we will provide instructions on how to return the damaged item.

7. Contact & Disputes

If you have any unresolved issues regarding your refund, please reach out to our customer support team. We are committed to resolving disputes fairly and will work with you to reach a satisfactory solution.

Contact Us

Email: support@servicesflirtygirlfriends-gloria.com

Address: 250 Main Street, Floor 250